Refund policy

Return and Refund Policy

Effective date: July 16, 2026

Returns may be requested within 30 calendar days after delivery. Before returning any product, customers must contact Garden Organix at sales@gardenorganix.com and receive return authorization and instructions. Unauthorized returns may not be accepted.

Returns and partial-case returns

Full or partial cases may be returned. Each returned jar must be unopened, unused, undamaged, clean, and in its original labeled packaging and must otherwise be in resalable condition. Opened or used jars are not eligible for return. Proof of purchase is required.

Eligible partial-case returns will be refunded on a prorated basis according to the per-jar price actually paid as part of the original case purchase. Promotional discounts, if any, will be reflected in the prorated refund calculation.

Return shipping

Customers are responsible for return shipping and for securely packaging returned products, except when the return results from products that were damaged, defective, or shipped incorrectly by Garden Organix. Original shipping charges are nonrefundable except in those circumstances.

Restocking fee

We do not charge a restocking fee for eligible returns.

Damaged, defective, incorrect, or short shipments

Inspect your order promptly after delivery. Damage, defects, incorrect items, or shortages must be reported to sales@gardenorganix.com within five calendar days after delivery. Include your order number and clear photographs of the shipping carton, shipping label, packing materials, and affected products, as applicable. Keep all packaging until the claim is resolved.

Refunds

Refunds are issued after the returned products have been received and inspected. Garden Organix reserves the right to reduce or deny a refund for products that are opened, used, damaged, missing, improperly packaged, or otherwise not in resalable condition. Approved refunds are issued to the original payment method. Processing times imposed by banks or card issuers are outside our control.

Order cancellations and changes

Orders may be canceled or changed only before shipment. Contact sales@gardenorganix.com as soon as possible. Once an order has shipped, it cannot be canceled or changed and is subject to this return policy.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.